responsibilities are to be performed as instructed and with minimal
tape backup media and prepare for offsite storage if applicable.
ad hoc requests as directed by on-site management.
coordinate, and receive incoming shipments. Compare packing lists with purchase
details to ensure accurate make, model, and quantities are received. Receipt
remote hands support e.g. power cycles, physical equipment and cabling
inspections, swap out failed components, testing of copper and fiber cables,
handle storage media, and enter troubleshooting commands.
hardware installations rack / stack.
cable installations (routing, terminating) and testing.
hardware cabling troubleshooting.
ServiceNow processes (e.g. Service Request, Incident, Change) by creating,
updating, and closing associated tickets.
Power Maintenance Events (PME) - participate in the preparation and perform
assigned tasks as instructed.
and maintain adequate sparing levels.
physical audits and ensure the ServiceNow database is updated and accurate.
to learn new technologies with an interest in expanding and applying this
knowledge as new emerge.
to lift 50 lbs.
knowledge of Microsoft Windows and Office suite, especially Word and Excel.
understanding of cabling best practices (EIA/TIA-568 standards).
IT hardware skills (HP, Cisco, etc.).
knowledge of network cabling diagnostics and testing practices.
understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs.
understanding of the concepts of electrical theory with respect to hardware
installations e.g. single phase, 3 phase, amperage, receptacle types.
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